Chandler, Arizona and remote

Operations Manager

Systems that keep running when you step away.

I build and run the operations side of small businesses: task systems, SOPs, dashboards, team onboarding, lead tracking and the weekly rhythm that keeps everyone moving. You get structure without hiring a full time manager.

Rate $125/hr part time, as needed
Just give it to Hillary
What I handle

What I can take off your plate.

Task systems

One place for every task, owner and due date.

SOPs

How things are done, written down and easy to follow.

Team onboarding

Paperwork, training and a clear first week.

Dashboards

The numbers and status you need at a glance.

Lead tracking

Every prospect, stage and next step.

Weekly rhythm

Meetings, check ins and follow through.

This is part of my Fractional COO service.

Examples

Some of my real work.

See the portfolio
Flow Tasks, Business dashboard by Hillary Scott
More pictures
Flow Tasks, picture 1Flow Tasks, picture 2
Systems & operations · Business dashboard

Flow Tasks

A custom business dashboard that runs daily tasks, client projects, networking and sales in one place. Each area has its own hub with due dates, pinned work and quick views.

4 hats, one person
  • Systems builder
  • Operations manager
  • Web developer
  • Chief of staff
Flow Team, Assistant management system by Hillary Scott
More pictures
Flow Team, picture 1Flow Team, picture 2
Systems & operations · Assistant management system

Flow Team

An assistant desk system built into Flow Tasks for delegating work to a remote team. Each assistant gets a desk with daily routines, tasks, call logs, hours, paperwork and training.

4 hats, one person
  • Systems builder
  • Operations manager
  • Team trainer
  • Web developer
Sales Lead Tracker, Sales CRM by Hillary Scott
More pictures
Sales Lead Tracker, picture 1Sales Lead Tracker, picture 2
Systems & operations · Sales CRM

Sales Lead Tracker

A lead tracker that shows every prospect by stage, flags hot leads and suggests the next follow up. Each lead opens into a full profile with progress, tasks and notes.

3 hats, one person
  • Systems builder
  • Sales manager
  • Web developer
Client Expense Portal, Client portal by Hillary Scott
More pictures
Client Expense Portal, picture 1
Systems & operations · Client portal

Client Expense Portal

An online portal where a client sees her business expenses organized the way her tax preparer needs them. It tracks receipts, flags missing information and exports to Excel.

3 hats, one person
  • Systems builder
  • Bookkeeping assistant
  • Web developer
AZ Easy CPA, Landing page by Hillary Scott
Websites · Landing page

AZ Easy CPA

A bookkeeping site and landing page for a CPA led firm in Chandler, Arizona. It focuses on monthly bookkeeping, cleanup and a free consultation.

4 hats, one person
  • Website designer
  • Copywriter
  • Ads manager
  • SEO
FAQ

You've got questions.
I've got answers.

What does an operations manager do for a small business?

An operations manager makes sure the work gets done the same way every time: systems, processes, team tasks, onboarding, tracking and follow through.

Do I need a full time operations manager?

Most small businesses do not. Part time help for building the systems and running the weekly rhythm is usually enough, and it costs far less.

What tools do you use?

I'll work in the tools you already have, or build simple custom dashboards like the ones I run my own business on.

Contact Hillary