Chief of Staff
Your right hand, on your priorities.
A right hand who keeps your priorities on track, runs the follow up and makes sure decisions turn into action, so you can lead instead of chase.
What does a chief of
staff do?
Who it's for
- Owners whose business has outgrown what they can track
- Leaders whose meetings end without follow through
- Owners pulled in too many directions
- Growing teams that need a link to the owner
A chief of staff is the owner's right hand. Where a COO runs the operation, a chief of staff runs your priorities, so the business gets the best of you.
I work side by side with you to keep the few things that matter most in front of you, protect your calendar, and make sure every decision has an owner and a deadline.
I run the meeting rhythm, take the notes, chase the action items, and handle what doesn't need you. You stay focused on leading. I make sure it all actually gets done.
What I can take off your plate.
Priorities
Keep the most important work in focus and on schedule.
Meeting rhythm
Set up and run leadership meetings, agendas and notes.
Follow through
Turn decisions into owners and deadlines, then follow up.
Gatekeeping
Handle or redirect what doesn't need you, and prep you for what does.
Special projects
Own the important projects that fall between the cracks.
Thinking partner
An honest sounding board for decisions big and small.
Why people hand this off.
You don't have the time.
Decisions stop dying in the meeting. Someone owns the follow through.
You don't know how to do it.
Your calendar and priorities get protected by someone who knows what matters.
You just don't want to do it.
Lead the business instead of chasing it.
Real results. Real people.
Decisions that actually get done.
Every week I sit in on leadership meetings, keep the meeting sheet, and chase every action item until it's finished. Over 20+ years of building businesses, I've learned the plan is rarely the problem. Follow through is.
“When something comes up that I don't have time for or don't want to figure out… I just give it to Hillary.”
You've got questions.
I've got answers.
What does a chief of staff do?
A chief of staff works side by side with the owner. I keep your priorities in focus, run your meeting rhythm, turn decisions into owners and deadlines, handle what doesn't need you, and take on the important projects nobody else owns.
What's the difference between a chief of staff and a fractional COO?
A fractional COO runs the operations: systems, processes and the team. A chief of staff runs the owner's priorities, so the business gets the best of you. Many owners start with a chief of staff and add COO support as the team grows.
What's the difference between a chief of staff and an assistant?
An assistant handles tasks. A chief of staff decides which tasks matter, gets them to the right people, and follows up until they're done, so you're not the one chasing everything.
How much does a fractional chief of staff cost?
It depends on how much of your week you want covered, from a weekly leadership meeting and follow up to deeper, ongoing support. I'll give you a clear price before we start, with no long term contract.
When does a business need a chief of staff?
When the business has grown past what you can personally keep track of. If meetings end without follow through, projects stall waiting on you, or you spend your days reacting instead of leading, it's time.